UCN, Inc. (NASDAQ:UCNN)
Industry: Technology
UCN, Inc. (UCN) is a network applications provider that provides on-demand, hosted, contact handling software (through its inContact applications suite) and business telecommunication services delivered over its own national voice over Internet protocol network (VoIP Network). The inContact application suite includes an integrated package of advanced contact handling, reporting and administration applications along with inControl, a rapid application development tool. UCN also offers a set of traditional connectivity products. During the year ended December 31, 2003, the Company established a wholly owned subsidiary in Virginia for the purpose of conducting business in that state. Another wholly owned subsidiary, MyACD, Inc., was acquired on January 5, 2005. MyACD develops and distributes telephony software solutions for call center traffic management and related functions that UCN can now offer to its customers over its VoIP Network. Traditional Products and Services The Company's voice T1 product, the Intelligent-T, and its switched 1+ services enable its customer sites to connect to UCN's VoIP Network and gain access to its inContact services. Its customers publish toll free numbers to their customer base, enabling inbound callers to be handled through the inContact applications embedded in the VoIP Network. As an aggregator, the Company contract with a number of third-party providers for the right to resell various telecommunication services and products to its customers. The traditional services and products it offers enables its customers to buy most of those telecommunications services they need from one source; combine those services in a customized package; receive one bill for those services, and make one call to UCN if a service problem or billing issue arises. The Company's network applications will not be suitable for all businesses, simply because many businesses do not need that level of functionality. The Company's traditional services include access long distance service, which is provided by connecting the customer directly to the long distance carrier, by-passing the local exchange carrier, through a T-1 or higher capacity local loop connection; toll-free 800/888/877/866 services, which is provided with toll free numbers the Company own and assign to its customers for their use; data transmission, which is similar to dedicated access long distance service except the use is for data transmission, such as Internet access and the local loop is connected to the Internet through one of its providers; private line data services which are provided through a T-1 or higher capacity circuit, which encompasses a variety of data transmission media, including Frame Relay, dedicated Internet access or asynchronous transfer mode (ATM) data networks; switched long distance service to business and residential customers, which is traditional 1+ long distance service; calling card service, which is often provided with the Company's switched and dedicated long distance services; conference calling; outbound dialing and voice message broadcasting, which allows a customer to automatically dial outbound and to broadcast voice messages to predefined lists; fax to e-mail, and voice mail. Competitors include Avaya, Nortel and Cisco. inContact and Intelligent-T products The inContact and Intelligent-T products the Company offers as a Network Application Provider through its VoIP Network consist of a flexible set of advanced call center traffic handling/management applications, such as skills-based routing, automated call distribution, automated interactive voice response, database integration with the call handling technology, multimedia contact handling (voice, fax, e-mail, chat), and management reporting features, which are delivered with dedicated or switched long distance service. UCN can deliver the same capabilities through a software solution hosted on its VoIP Network at a much lower cost that makes it possible for the smaller traditional call center to make the transition to a full-featured contact ce
As Of: 10/07 00:00 ET
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