Rightnow Technologies, Inc. provides cloud-based customer experience software products and services. The company primarily offers RightNow CX, a customer experience suite for consumer-centric organizations to enable interactions across Web, social, and contact center touch points. Its RightNow CX suite includes RightNow Web Experience, which integrates into an existing Web infrastructure to provide an online customer experience providing customer access to Web self-service; RightNow Social Experience that enables organizations to listen and respond to conversations with their consumers on the social Web and to build branded communities to cultivate their own conversations; and RightNow Contact Center Experience, which enables organizations to deliver consistent customer experiences across multi-channel interactions. The companys RightNow CX suite also comprises RightNow Engage, which provides horizontal service, sales, and marketing business processes that support, span, and inter-connect the Web, social, and contact center experiences; RightNow CX Cloud Platform that provides a platform for scalability, performance, flexibility, and security; RightNow Mission Critical Operations, a cloud delivery platform; and RightNow CX Commitment, which describes the way to deliver a customer experience. It also provides professional services, including project management and consulting services. Rightnow Technologies, Inc. serves various industries, such as technology, public sector, retail/consumer packaged goods, entertainment, financial services, telecommunication, and travel and hospitality industries. The company sells its products and services through its direct sales organization, as well as through partner channels, system integrators, and resellers in North America, Europe, and the Asia Pacific. Rightnow Technologies, Inc. was founded in 1995 and is headquartered in Bozeman, Montana.

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